Question 1

What is CartReel?

Accepted Answer

CartReel is a reel/video based marketplace where you can shop using authentic product reviews, earn money and gain rewards.

Question 2

Where can I find my referral link for referring friends & family?

Accepted Answer

You can find your unique referral link by navigating to the Settings page and selecting the 'Referrals' section. Your personal referral link will be displayed there, which you can copy and share with friends and family. When they sign up using your link, you'll earn rewards on their purchases.

Question 3

How can I start shopping on CartReel?

Accepted Answer

You can create an account and download the app from the Play Store (Android) or App Store (iOS) to start shopping.

Question 4

How do I create a product review?

Accepted Answer

To create a review, navigate to the Reviews section from the main menu, select 'Create a Review', choose the product you want to review, and upload your video or written review. Make sure your review is authentic and provides valuable insights to help other shoppers.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. You can manage your payment methods in the Settings section under Payment Methods.

Question 6

How do I track my orders?

Accepted Answer

You can track all your orders by going to Settings and selecting 'Orders'. Each order will show its current status, tracking information, and estimated delivery date.

Question 7

What is your return and refund policy?

Accepted Answer

We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. Refunds are processed within 5-7 business days after we receive your return. Contact our support team to initiate a return.

Question 8

Can I edit or delete my reviews?

Accepted Answer

Yes, you can edit or delete your reviews at any time by going to Settings > My Reviews. Select the review you want to modify and choose either Edit or Delete. Note that deleting a review will remove any associated earnings.

Question 9

How do I update my account information?

Accepted Answer

To update your account information, go to Settings and select 'Account Information'. Here you can update your name, email, phone number, shipping address, and other personal details.

Question 10

Is my payment information secure?

Accepted Answer

Yes, we use industry-standard encryption and security measures to protect your payment information. We partner with trusted payment processors and never store your full credit card details on our servers.

Question 11

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery (2-3 business days). Shipping times may vary based on your location and product availability.

Question 12

Can I cancel or modify my order?

Accepted Answer

You can cancel or modify your order within 24 hours of placing it by contacting our support team. Once an order has been shipped, it cannot be modified, but you can return it once received following our return policy.

Question 13

How do I contact customer support?

Accepted Answer

You can reach our customer support team through the Contact Support button on this page, or by emailing support@cartreel.com. We typically respond within 24 hours during business days.

Support

Frequently Asked Questions

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Support

Frequently Asked Questions

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